My Life In Tech: What I Learned Last Week

  • No matter how much your customer insists that his computer and his wife’s computer are identical, they are not.
  • If you solve the problem you went out to solve in the first 30 seconds of a customer visit, s/he will say, “As long as you’re here…” and you will be over your head for the rest of the hour.
  • “This computer is only three years old!” does not mean that in fact this computer is only three years old.
  • When you give a prospect a price for a job based on how long you know the job takes you, it will turn out that they do not have high speed Internet.



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